.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
Danish
Call 70 22 48 84
Support phone available on weekdays from 10:00 AM to 3:00 PM. Closed on weekends and holidays, December 24th 31st
Emergency phone available every day from 6:00 AM to 12:00 AM
Write a Mail and receive a response within 4 hours on weekdays between 9:00 AM and 4:00 PM
Log in and receive help online 24/7
Access to guides at any time
We offer various communication channels so you have the opportunity to get help when the need arises.
Our support phone is for you who prefer to talk to us rather than contact us in writing.
Opening hours for the support phone: Every weekday from 10:00 AM to 3:00 PM
Voicemails are checked every weekday between 10:00 AM and 3:00 PM. We strive to call back within four hours.
The emergency phone is your direct lifeline when a critical challenge that requires immediate action affects operations. This could be, for example, if you experience a complete breakdown of your online booking or member site.
Opening hours for the emergency phone: 365 days a year from 6:00 AM to 12:00 AM.
You can read more about the emergency phone and the most common issues and solutions.
If you prefer to contact us in writing, you can send an email to support@flexybox.com.
Response time for written inquiries.
We respond to inquiries on weekdays between 9 AM and 4 PM. We strive to reply to your initial inquiry within 4 hours during this timeframe. If you contact us outside of these hours, you can expect a response on the next business day between 9 AM and 4 PM.
What information should the email include? To help you quickly and effectively, we recommend that you be as specific as possible in your inquiry. Read more here
Through Calendly, you can schedule a meeting with a specialist at a time that suits you best. You will receive a link where you can select the date and time directly in your CSA’s calendar.
A meeting booking link can only be use once for the specific case to which the meeting booking link was sent.
The booking link is provided through contact with our support team.
Our Chatbot, Flexybot, responds based on our Help Desk. It cannot read images or videos.
You use Flexybot by following this guide: How to use Flexybot.
On our Help Desk, you can find assistance with system setup or answers to your challenges.
We make a great effort to optimize, improve, and expand our Help Desk, so you are always well-equipped to perform various tasks in the system.
We would love to hear from you if a guide is missing or if an existing guide needs to be updated to help you fully achieve your goal.
You can contact our support team to provide feedback or request changes.
Meet our dedicated support and onboarding team, who are ready to ensure you receive the best possible onboarding experience in the system, along with continuous support afterward.
Here you can put a face to our team, who will guide you through the entire process—from onboarding to ongoing support.
We believe that personal contact makes a difference, and we are always ready to help you.
We understand your industry’s needs and challenges. If you experience any issues, we won’t let you go until the challenge is resolved.
24-hour support with Chatbot
Danish and English support
Many years of industry experience
On status.flexybox.com you can always check the operational status of all our online products. You also have the option to subscribe to our newsletter, so you receive an email when there are updates regarding operational status.
If there is anything that has not met your expectations, you are always welcome to contact us for further dialogue.
Mette
Head of Customer Success
Mail: meso@flexybox.com
We are here for our customers, and that’s why we are very interested in hearing your feedback and ideas.
Dejan
Teamlead Technician
Mail: dm@flexybox.com
At idea@flexybox.com you can always send your ideas for improvements and new features. We collect all inquiries to see how many have requested the same thing. We then prioritize the ideas based on the interest our customers have shown.
We are happy to assist you with questions about your invoice.
Contact us at accountsdk@flexybox.com
Enroll your bill in automatic payment
When you set up an automatic payment agreement, you save time and resources on administrative work. You also avoid paying an invoice fee of 75 DKK.
You set up an automatic payment agreement as follows:
No matter how you choose to contact us, your inquiry will receive a ticket number. This is a common reference number that makes it easy to track, organize, and follow up on cases. It ensures effective communication and helps to see the status and history of each case.
Many of our inquiries concern specific challenges where we need to investigate the cause. To help us resolve the issue faster, we recommend that you be as specific as possible in your inquiry. Therefore, please send us all relevant information about the challenge. This could include your membership number or photos/videos that illustrate the issue. If you need help taking/sending photos/videos, please feel free to contact us – we are happy to help!
In Flexybox, there are challenges that we categorize as urgent tasks. These are challenges that block operations and cannot wait. An urgent task means that there is always someone working to resolve the issue until it is fixed. These tasks have the highest priority.
We encourage all our customers to call us regarding these tasks to ensure the fastest possible assistance. Make sure to select the emergency phone option in the phone menu.
In support, we strive to assist with everything we can, but there are certain tasks that fall outside the support agreement. This could include, for example, if Flexybox needs to create a membership or set up a new printer for you. These inquiries will be billed at the applicable rates.
It is possible to schedule an update of your system via this booking link: Update to the latest version . Choose the time that works best for you. You will not necessarily be contacted before we update your system. During the update, there may be a downtime of up to 2 minutes.
New customers always start by meeting our Onboarding team. The Onboarding team is not part of support, so as a new customer, you will first meet the Onboarding team, where you will be trained in the system. After that, you will be introduced to our support team. Existing customers can also meet the Onboarding team again if they add more of our modules that require training or if they have replaced a large group of staff and wish to receive our assistance in retraining the personnel.
Our integrations expand and enhance your business, allowing you to consolidate all your daily operations.
Keep up with our release log, where we unveil new and upcoming features.