What is cash?

Cash is physical currency – usually coins and notes – that customers use to pay for goods and services. In the hospitality industry it covers payments that are not made with digital means of payment such as payment cards or mobile solutions. Despite growing digitalisation, cash is still a common payment method, especially among older customers or tourists.

When a customer pays with cash in a restaurant or café, staff take the money, put it in the till and usually give back any change along with a receipt. In the POS system this means the transaction must be recorded as a cash payment, so it is booked correctly and included in the day’s revenue.

An everyday example:

A customer in a café orders two cups of coffee and a croissant for a total of €9.50. The customer pays with a €10 note. Staff ring up the amount in Flexybox’ till system and choose ‘Cash’ as the payment method. The system records the payment, and the employee returns €0.50 in change and prints a receipt.

Why is it important to understand cash in a POS system?

Handling cash correctly matters both for the daily accounts and for staff accountability at the till. When you use a POS system like Flexybox, all transactions are recorded digitally – including cash payments. This ensures transparency in the till count, makes errors easy to trace and contributes to overall financial management. It is also important for giving the correct change and doing daily till reconciliations without problems.

How does Flexybox handle cash in practice?

The Flexybox till system supports cash payments, so you can offer your guests the payment method they prefer. When a customer chooses to pay with cash, it is easily recorded in the system with a few clicks. Flexybox makes sure the amount is counted correctly and becomes part of the day’s total revenue. This makes it easier to keep your finances in order – even when customers don’t pay digitally.

Related terms:

Read more about other payment methods:

– Debit card

– Payment card

Frequently asked questions

Yes, you can disable cash payment in Flexybox if you only want to allow digital payment methods. It is easily adjusted in the system settings.

With Flexybox you get a clear overview of how many cash payments have been received. You compare that amount with the physical money in the till and enter the result in the day’s till reconciliation.

Yes, it is always recommended to issue and keep receipts – both for the customer’s sake and for your own records, especially for cash payments that leave no digital trail.

If there is a difference between the recorded cash payments and the physical cash, the difference is noted in Flexybox, and you can go through the day’s transactions to find the cause.