What is till closing?

Till closing is the daily process of closing and counting the sales in your till at a restaurant, café or similar business. At till closing you count the physical cash, reconcile it with the day’s entries in the POS system and record any differences. Till closing makes sure the day’s revenue adds up and that you have control over both cash and card sales.

The process typically consists of the following steps:

1. Reviewing the day’s sales.

2. Counting the cash in the till.

3. Reconciling the amount with what the system shows.

4. Recording any deviations (i.e. cash discrepancy).

5. Printing a cash report or end-of-day report that documents the till’s contents and any deviations.

A practical example:

In a café, the responsible employee ends the shift by closing the till in the POS system. The system shows there should be €470 in cash. When counted, there is only €465, which is recorded as a cash discrepancy. The employee notes the explanation (e.g. wrong change given), and the cash report is printed and handed to the manager with the money.

Why is it important?

Till closing is a crucial part of operations because it creates transparency and control. Without proper till closing you risk errors in your accounts, lost profit or, at worst, suspicion of fraud. It is also an important process for staff accountability and documentation if errors or discrepancies occur.

Till closing is closely linked to terms such as end of day and cash discrepancy. You can read more about these in the dictionary:

Read about: End of day

Read about: Cash discrepancy

How till closing works in Flexybox:

When you use the Flexybox POS system, you are guided through the till closing process with an automated checklist. The system helps the employee step by step to count the till, compare it with the day’s recorded revenue and note any differences. These are documented clearly in the till closing report, which you can save digitally or print for your records. This process helps ensure correct cash management and reduces the risk of errors or shrinkage.

Frequently asked questions

Yes, it is good practice to close the till every day. It documents that there was no revenue that day and creates a continuous record for accounting and auditing.

Record the difference in the POS system and add an explanation if possible. In Flexybox you can easily document and save this information for any follow-up.

It is recommended that one responsible employee closes the till to avoid confusion and ensure consistent documentation. Many systems, including Flexybox, log who performed the till closing.

Not quite – till closing is specifically about counting and closing the physical till, while end of day also includes reporting the whole day’s revenue. Read more about end of day here