What do ‘Discounts’ mean in a restaurant and café context?

In the hospitality industry, discounts are used as a sales tool to attract new guests, reward regulars or create an incentive to buy during quiet periods. Discounts can be offered on a selection of menu items, on the whole bill or as offers such as “buy 2, get 1 free”. They can be temporary (for example during a campaign) or recurring (for example a student or loyalty discount).

Discounts help differentiate your business in a competitive market and make it possible to make strategic decisions based on season, stock or customer segment.

Example:

A café decides to run a morning campaign with 20% off coffee and breakfast until 10:00. With the help of the POS system, the discount is deducted automatically when a customer orders within the set time. Staff don’t have to remember the discount manually, and the guest gets a smooth ordering experience at an attractive price.

Why is it important to know the term in connection with POS systems?

When you work with a POS system, it is essential to understand how discounts work. Not only to ensure correct pricing, but also to analyse the effect discounts have on revenue and customer behaviour. An efficient POS system makes it possible to set up, monitor and evaluate discount codes and campaigns directly – saving both time and errors.

A well-designed discount system helps you:

– Adapt prices to customer groups (e.g. members or students)

– Increase sales in low-traffic periods

– Avoid manual price adjustments

How Flexybox handles discounts

The Flexybox POS system supports automatic discounts that are activated based on predefined rules – for example time of day, specific items or customer types. For campaigns and offers, the discount can be set up once and then run automatically, without staff having to deal with it in daily operations. This ensures faster service, fewer errors and a better overview.

Read also:

What is the difference between a discount and a price reduction? Read more here

Want to reward customers with gift cards? See how here

Frequently asked questions

Yes, in Flexybox you can set up time-limited discounts that, for example, only apply during certain hours or on specific days – a feature often used for happy hours or morning campaigns.

Yes, you can differentiate discounts based on customer types. In the POS system, you can set up discounts that apply automatically to, for example, members, students or corporate agreements.

With Flexybox, the discount is deducted automatically when the conditions are met – staff don’t need to enter discount codes or change prices manually.

Yes, Flexybox gives you detailed reports where you can follow exactly how much discounts are used and how they affect sales, so you can adjust your strategy.