What is a gift card?

A gift card is a form of payment that a customer can buy for themselves or as a gift for others, and which can later be used as full or partial payment for goods or services in your restaurant or café. Gift cards can be physical cards or digital codes redeemed via your POS system.

With a professional POS system you can easily create, manage and redeem gift cards. It gives you an overview of gift cards sold, remaining balances and when the gift cards were used. This benefits both customers, who get flexibility, and the business, which gets security and control over gift card transactions.

A concrete example: A customer buys a €50 gift card for a friend, who uses it in your café a month later. When the friend uses the gift card, the staff simply scan the card in the POS system, and the amount is deducted automatically – quickly and without errors. If there is money left on the card, it can be used next time. This reactivates the customer relationship and encourages repeat visits.

Gift cards don't just bring in revenue on the day they are sold – they also build loyalty and potential extra sales when the customer visits to redeem the card. A gift card can attract new guests, as the recipient might not have visited your place without it.

In relation to your POS system, it is important to know the term because gift cards are a feature that can be integrated directly into the system. This ensures correct bookkeeping, makes things easier for staff and gives better service to your customers.

How are gift cards used in Flexybox?

In the Flexybox POS and booking system you can issue and manage gift cards directly from the system. You offer customers both physical and digital gift cards, which can be used across your own businesses or with partners. This gives your customers more flexibility and adds value for your business. The system keeps track of balance, expiry date and transactions – completely automatically, so you avoid manual handling.

You can also combine gift cards with offers and discounts, or use them as vouchers in marketing campaigns.

Frequently asked questions

Yes, each gift card can be given an expiry date in the system. The default is typically 3 years, but it can be adjusted as needed.

Yes, in Flexybox you can easily look up the gift card and see the balance and usage history directly in the POS system.

Yes, gift cards can be used in part and the remaining balance saved for later.

Yes, with Flexybox gift cards can be set up to work across multiple locations or partner businesses, making them flexible for the customer.