Dynamic currency conversion (DCC) is a feature in payment systems that lets foreign guests pay in their own currency when they use their card abroad. The service automatically converts the amount from the local currency to the currency the card was issued in, giving your international guests transparency and convenience by showing them the exact amount in their own currency at the time of payment.

Imagine your restaurant in Amsterdam has an international guest from the USA. The guest pays the €70 dinner bill with their American credit card. With DCC the amount is converted to USD straight away, and the guest can see on the terminal exactly how much will be charged to their account in US dollars. This removes the uncertainty about exchange rates and fees that often comes with using a credit card abroad.

Understanding dynamic currency conversion matters for restaurant and café owners who serve many international guests. Offering the service not only gives your customers a better payment experience but also sets your business apart from competitors. It shows that you meet your customers' needs and care about clarity and simplicity at checkout. Businesses that use DCC may also receive a small commission on each transaction where DCC is used.

The Flexybox POS system supports integration with payment terminals and acquirers that enable dynamic currency conversion. This means your guests can pay in their own currency directly through the POS system without hassle. It makes your payment processes even more streamlined and guest-focused, and gives you an edge in a sector where customer experience is often decisive. Read more about card acquiring at Card acquiring.

Frequently asked questions

The benefits include greater transparency for the customer's payment, the chance to offer a better customer experience and potentially a small extra income for your business.

No, the exchange rates are updated automatically by the payment terminal, so you and your staff don't need to think about it.

Some customers may be surprised by the exchange rates and fees applied, so it is important to always inform them about the service and get their consent.

To enable DCC, contact the Flexybox support team, who can help you with the integration and setup of your payment terminals.