Order history is a feature in your POS system that stores information about previous orders. This covers everything from food and drinks sold on site to orders placed via an ordering app or through an online reservation system. Each transaction is logged with details such as date, time, table number, responsible waiter and the specific items ordered.

In practice, order history lets you quickly find a specific order, for example if a customer wants a copy of a receipt or if there is doubt about what was actually ordered. It is a central tool when you want full control and transparency in your operations.

Example:

Imagine a guest calls the day after their visit and says they paid for a bottle of wine they were never served. By searching the order history for that date and table number, you can quickly find the order and see whether the wine was keyed in and perhaps deleted again. This saves time and ensures that both staff and guest are treated fairly.

Why it matters when using a POS system

Knowing about and using order history is essential for café and restaurant owners. It gives you:

– An overview of sales – on a daily and monthly basis

– The ability to follow up on errors or confusion

– A strong tool for staff accountability and reconciliation

– Better customer service and faster handling of complaints

It is a feature that directly affects both the guest experience and the venue's financial overview.

How Flexybox uses order history

The Flexybox till system automatically stores a detailed order history. You can pull reports or find specific orders at any time, whether they were placed in the restaurant, via an ordering app or through an online reservation system. This makes it easy to track transactions, optimise your workflows and provide better customer service.

For example, you can use the history to see which dishes are ordered most often on certain weekdays or compare revenue between waiters.

Frequently asked questions

No, access can be customised. You can give employees access to parts of the history, such as their own orders, while management has full access.

Flexybox stores data securely in the cloud in accordance with applicable rules. You have access to the history for as long as you have an active account.

Yes. If you have connected your ordering app or your online reservation system to Flexybox, online orders appear in the same history.

Yes. You can filter order history by period, product and employee and generate sales reports directly from the system.