Over time, the fitness aspect has grown larger and larger, so they needed a system that could help optimize membership management and ensure a good experience for the members.

“At Fysisk Form, we place extremely high importance on a high level of service, which is very evident in the fitness aspect. Members should feel that we are always able to help resolve their challenges. Therefore, it is important that we have an intuitive and flexible system that is logical and easy to use,” says Rasmus Højgaard Reuther, co-owner of Fysisk Form.

Seamless conversion of membership data

Fysisk Form had long wanted to switch their system, but the fear of how the conversion to a new system would go had held them back. At Flexybox, their fears were put to rest.

“A significant part of our business depends on Payment Service working optimally for our members. Therefore, it was also important for us that Flexybox could handle the conversion of our membership database. It turned out that we didn’t need to be worried, as Flexybox had complete control over the conversion. The data transfer went smoothly, and we felt secure throughout the entire process,” says Rasmus Højgaard Reuther.

He also mentions that a recommendation from another clinic was crucial in choosing Flexybox.

“We were recommended Flexybox by another clinic we collaborate with. They have used Flexybox for many years and have been happy and satisfied with the system. This led us to schedule an initial meeting, where we got a very reasonable first impression and ultimately decided to go with the system”.

Good onboarding makes training easy

After choosing Flexybox, Fysisk Form has undergone an onboarding process that they have been very satisfied with.

“The entire onboarding process has gone well. We had some initial meetings that were conducted very professionally, and the installation itself, where Flexybox came to us, went as planned. We also held online meetings where all three locations were brought together. Our contact person at Flexybox has been good at explaining and training us on the system, so we were well-prepared to quickly train our own staff. For us, it has been very logical and easy to get started, partly due to the user-friendliness, and the training of our employees has gone really well,” says Rasmus Højgaard Reuther.

“In this regard, he expresses that it has been beneficial to have one primary contact person. ‘We have had a good collaboration with our contact person. We find that he listens to us, is good at explaining and answering questions, and if there is something he doesn’t know, he investigates it and gets back to us with an answer”.

Rasmus Højgaard Reuther also makes it clear how important it is for the collaboration that Flexybox has taken their challenges seriously.

“.We feel that when we present a challenge, we are listened to. We are taken seriously, and action is taken to find a reasonable solution. We appreciate that greatly. We experience good feedback from Flexybox, which is nice because we are on the other end communicating with our members. Especially, our reception staff is very happy with the support. They feel it has been very useful. They receive qualified help—both through support and the Flexybox Help Desk.”

User-friendly membership app for group training

At Fysisk Form, a stable system is important to ensure high satisfaction among both members and employees.

“It is important for us to have a user-friendly membership app that members can use for group training. With Flexybox, we have received an app with a modern design that members can easily use to book or check in for classes. The layout is logically structured, where members can see registration and waiting lists, which means our staff saves time as members no longer reach out with questions about whether they are registered for a class,” says Rasmus Højgaard Reuther. He adds: “Members have become much more self-sufficient, and this is already noticeable in the company. The system has also created more stability and greater satisfaction among both members and employees”.

Development and expanded reporting

One factor that ultimately influenced the choice of Flexybox is that the system is continually developed and optimized, and that Fysisk Form’s requests for features are heard and considered.

“It means a lot to us that we know the system is being developed to improve it. It reassures us that the system keeps up with the times, making it a good investment for the future. Additionally, it is important for us to be able to pull detailed statistics on members to optimize the business, and we have ample opportunity to do that with Flexybox,” concludes Rasmus Højgaard Reuther.